At MEVRITH HEARTHSIDE LLC, we want customers to understand their options when a product does not meet expectations. This policy explains how to request a return, exchange, or refund for purchases made through mevrithhearthside.com.
1. Return Request Period
Customers should contact us within 30 days of delivery to request a return for an eligible item.
To begin the process, email [email protected] with your order number, the item you wish to return, and the reason for your request.
Please wait for return instructions before sending an item back. Unauthorized or improperly addressed returns may cause processing delays.
2. Return Eligibility
To be eligible for a return, an item should generally meet the following conditions:
- It is unused, unworn, unwashed, and in its original condition.
- Original tags, packaging, and included accessories are retained where applicable.
- The item has not been altered, damaged through customer use, or otherwise made unsuitable for resale.
- The return request is submitted within the applicable return period.
Because our store sells lingerie-inspired sleepwear and intimate apparel, hygiene and product condition are important considerations.
For hygiene reasons, intimate apparel that has been worn, washed, soiled, or had its protective hygiene seal removed, where applicable, may not qualify for a return unless the item is defective, incorrectly supplied, or a return is otherwise required by applicable law.
3. Incorrect, Defective, or Damaged Items
If you receive an incorrect, defective, or damaged product, please contact us promptly at [email protected].
Include your order number, a description of the issue, and clear photographs when reasonably possible.
After reviewing the request, we will explain the available resolution, which may include a replacement or refund, depending on the circumstances and applicable law.
For confirmed quality defects or errors attributable to us, we will cover reasonable return shipping costs or provide another appropriate return arrangement.
4. Returns for Reasons Other Than Product Defects
For eligible returns due to a change of mind, preference, or other non-quality-related reason, the customer is responsible for the return shipping cost unless otherwise stated or required by applicable law.
Original shipping charges, if any, may be non-refundable where permitted by law. Any applicable deductions will be explained during the return process.
5. Non-Returnable Items
Except where required by applicable law, the following items may not qualify for return:
- Worn, washed, soiled, or damaged intimate apparel.
- Items with removed hygiene seals or protective packaging where the seal is necessary for hygiene and return eligibility.
- Items altered or damaged after delivery through customer handling or use.
- Items returned without prior authorization when return instructions were required.
Nothing in this policy limits any rights that cannot legally be excluded.
6. Refund Processing
Once an approved return has been received and inspected, we will notify the customer of the outcome.
Approved refunds will generally be submitted to the original payment method within 3–5 business days after the returned item has been received and the return has been approved.
The time it takes for the refund to appear in the account depends on the payment provider and the customer’s bank or card issuer.
If a refund has not appeared after a reasonable period, please contact us with your order number.
7. Exchanges
If you would like a different size or item, please contact us before sending the original item back.
Exchange availability depends on current inventory. If a direct exchange is unavailable, we may explain the applicable return and repurchase options.
8. Order Cancellations
If you need to cancel an order, contact us as soon as possible.
We will attempt to accommodate cancellation requests before processing or dispatch. Once an order has been processed or shipped, cancellation may no longer be possible, and the applicable return procedure may need to be followed.
9. Contact Information
For all return, exchange, and refund requests, contact:
MEVRITH HEARTHSIDE LLC
909 E 45TH CT ANCHORAGE, AK 99503
[email protected]
Please include your order number in all correspondence to help us review your request efficiently.