1. Shipping Coverage
MEVRITH HEARTHSIDE LLC currently ships orders to eligible delivery addresses within the United States only.
We do not currently offer international shipping. Please ensure that your delivery address is located within our supported shipping area before completing your purchase.
2. Order Processing Time
Orders are generally processed within 1–3 business days after payment has been successfully confirmed.
Business days exclude weekends and applicable public holidays. Processing may take longer during peak shopping periods, promotional events, or circumstances requiring additional order verification.
Order processing time is separate from transit time.
3. Estimated Delivery Time
After an order has been processed and dispatched, estimated delivery generally takes approximately 3–7 business days.
These timeframes are estimates and are not guaranteed delivery dates. Actual delivery may vary depending on the destination, carrier operations, weather conditions, public holidays, and other circumstances outside our reasonable control.
The estimated time required for an order to arrive may therefore include both processing time and shipping time.
4. Shipping Charges
Any applicable shipping charges will be displayed during checkout before the order is submitted.
Shipping charges may vary depending on the order, delivery destination, and available shipping service. Customers should review the final order total before completing payment.
5. Order Confirmation and Tracking
After placing an order, customers should retain their order confirmation for reference.
If tracking information is available for the selected shipping service, it may be provided through an order notification or other available communication channel.
Tracking updates may take time to appear after a carrier receives a package. Please allow a reasonable period for the tracking information to update.
6. Address Accuracy
Customers are responsible for providing a complete and accurate shipping address, including the recipient’s name, street address, apartment or unit number where applicable, city, state, and ZIP code.
If you notice an error in your shipping address, contact us as soon as possible at [email protected]. We cannot guarantee that an address can be changed after an order has entered processing or been handed to a carrier.
7. Delayed, Lost, or Damaged Packages
If your package appears delayed, has no recent tracking updates, or arrives damaged, please contact our support team with your order number and relevant details.
We will review the available order and tracking information and assist with the next appropriate steps. Resolution will depend on the circumstances and applicable law.
If an item arrives damaged or defective, please contact us promptly and include photographs of the item and packaging when reasonably possible.
8. Undeliverable Packages
Packages may be returned to the sender if the address is incomplete, the recipient cannot be located, or delivery cannot be completed.
If a package is returned to us, we will review the circumstances and contact the customer regarding available options. Additional shipping charges may apply when permitted by law and where the delivery issue resulted from incorrect information supplied by the customer.
9. Contact Information
For shipping questions or order assistance, please contact:
MEVRITH HEARTHSIDE LLC
909 E 45TH CT ANCHORAGE, AK 99503
[email protected]